Insurance Verification Team Lead

Insurance Verification Team Lead

Lead. Support. Improve. Make an Impact.

Looking to take the next step in your healthcare administration career? At CORA Physical Therapy, we're looking for a detail-oriented and collaborative Insurance Verification Team Lead to help drive operational excellence across our Central Insurance team. In this role, you'll combine hands-on insurance verification expertise with training, coaching, and process improvement responsibilities to help ensure patients receive the care they need without delays.

If you're passionate about supporting teams, solving problems, and improving processes, we'd love to hear from you.

Why Choose CORA

• Make a Meaningful Impact – Help patients access care by ensuring accurate insurance verification and authorization processes.
• Leadership Opportunity – Mentor team members, lead training initiatives, and support departmental growth.
• Collaborative Environment – Work closely with clinic teams, Patient Service Coordinators, Revenue Cycle teams, and Central Admissions leadership.
• Competitive Pay – Your skills and experience are recognized and valued.
• Full Benefits Package – Medical, dental, vision, disability, and life insurance.
• 401(k) Program – Plan and invest in your future.
• Paid Time Off & Holiday Pay – Support for work-life balance.
• Professional Development Opportunities – Grow your skills and advance your career.
• Technology that Works for You – Utilize innovative tools and systems that support efficiency and accuracy.

Benefits may vary based on employment status.

What You'll Do

As an Insurance Verification Team Lead at CORA, you'll:

• Verify patient insurance coverage, benefits, eligibility, financial responsibility, and authorization requirements across commercial, Medicare, Medicaid, managed care, and workers' compensation plans.
• Obtain, manage, and document prior authorizations and authorization extensions in accordance with payer requirements.
• Maintain the Central Insurance Queue to support timely patient scheduling and minimize care delays.
• Communicate insurance benefits, copayments, deductibles, and authorization information to patients and clinic staff.
• Ensure accurate documentation of verification and authorization information within the practice management system.
• Serve as the primary resource for escalated insurance verification, authorization, and payer-related questions.
• Train and onboard new Insurance Verification Coordinators on workflows, systems, payer portals, and documentation standards.
• Conduct quality audits and provide coaching to promote consistency, accuracy, and continuous improvement.
• Assist leadership with workload balancing, operational coverage, productivity monitoring, and backlog management.
• Lead and support special projects focused on process improvement, workflow optimization, training development, and operational efficiencies.
• Partner with clinic leadership, Patient Service Coordinators, billing teams, and other stakeholders to resolve issues and improve communication across departments.
• Maintain compliance with HIPAA, payer requirements, company policies, and regulatory guidelines.

What You'll Need

• High school diploma or GED required.
• Associate degree or coursework in healthcare administration, business, or a related field preferred.
• Two (2) or more years of experience in insurance verification, prior authorization, precertification, or medical claims processing.
• Strong knowledge of commercial, Medicare, Medicaid, managed care, and workers' compensation insurance requirements.
• Experience using payer portals and insurance verification tools.
• Proficiency with Microsoft Office Suite, including Excel formulas and reporting tools.
• Strong organizational, time management, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to train, mentor, and support team members effectively.
• Experience in an outpatient physical therapy, rehabilitation, or healthcare setting preferred.
• Previous lead, mentoring, or training experience preferred.
• APTA Certified Clinical Instructor credential preferred.

Who We Are

CORA Physical Therapy is a network of outpatient clinics serving communities across 10 states. We believe every patient deserves high-quality care, and every team member deserves the tools and support to thrive. Our culture is built on gratitude, curiosity, collaboration, and a commitment to Treat Everyone Right.

Apply Today

Apply today to become an Insurance Verification Team Lead with a team that values accuracy, collaboration, innovation, and exceptional patient care.

CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer committed to building a team that reflects the diverse communities we serve.