VIP Scheduling Coordinator

VIP Scheduling Coordinator

Bilingual - Fluency in English and Spanish Required

As a VIP Scheduling Coordinator, you will be responsible for handling all incoming physician prescriptions, verifying and documenting all third-party payers, preparing patient admission and scheduling and management of all VIP patients.

Who We Are:

CORA Physical Therapy provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions. Our community is built on the passion and experience of clinicians who embrace our commitment to Treating Everyone Right.

What You’ll Love About Us:

•         Competitive Pay

•         7 paid annual holidays + PTO that grows with time

•         Medical, dental, vision, disability, and life insurance

•         Retirement & savings plan

•         Leadership development programs: coaching, mentorship, and skill-building activities

•         Tuition reimbursement

What You’ll Need: 

•         Minimum of a high school diploma or GED required

•         Computer experience with knowledge of spreadsheets and word processing functions

•         Fluency in English and Spanish required; Prior customer service experience in healthcare setting preferred

What You’ll Do:

•         Answer all incoming calls promptly and politely with the utmost customer service, relaying messages as necessary to Marketers and clinics

•         Greet referral sources, doctor’s office, insurance adjusters, nurse case managers with warmth, respect and appreciation for their business

•         Take patient intakes and referrals and verify all patient insurance for therapy benefits, co-payments, limitations, approved # of visits, expiration dates for authorizations, etc.

•         Confirm all evals one day prior to appointment; communicating date, time and location of appointment in addition to co-payments, LOP process and what to expect during first visit

•         Email and assist patients with the completion of new patient forms, as per the Billing Manual, and advise patients of their financial responsibility (i.e., copay/deductible amounts per visit and expectation of receiving such at each visit)

•         Assist LOP department in composing and sending formal LOP requests

•         Verify information for LOP admission intakes

•         Work closely with attorneys/case managers/referral coordinators/MDs in scheduling and case management of patients

•         Maintain consistent communication with clinic; ensuring completion of required paperwork, scheduled VIP patient appointments and status of LOP intake process

•         Maintain consistent communication with referral sources, confirming appointments and directing to appropriate department for records as necessary

•         Email completed eval notes to MD office and/or Attorney

•         Mark cancellations, no-shows and reschedules in the Scheduler and communicate non-compliance to MD office and/or Attorney 

•         Fax/scan/email therapy notes to physicians and others as needed in a timely fashion

•         Answer emails promptly

CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives.